CARE DESK

Let us help find your order.

For support with an existing order, contact the Care Desk with the details below. We will help point you to the right next step.

Order number

Include the order number exactly as it appears in your confirmation email.

Use the email address entered when the order was placed.

Tell us whether you need help with an update, delivery, item, or return question.

I cannot find my confirmation email. What should I do?

Contact the Care Desk using the email address used at checkout and share your name and delivery postcode if available.

I need to update my delivery details.

Contact support as soon as possible. Available changes depend on the current order status.

My order has an item or delivery issue.

Send the order number with a clear description and relevant photos. The Care Desk will review the next step.