Order details matter
Please review the recipient name, delivery address, and contact details before completing checkout.
CARE DESK
Shipping and returns, made clear.
We want every companion to arrive in the right condition. For order-specific help, the Care Desk is here to guide the next step.
Contact the Care DeskOrder updates
Use your order confirmation details when contacting support about dispatch or delivery status.
Keep your packaging
If you need help with an item after delivery, keep the original packaging until the Care Desk advises you.
Shipping and returns help
Where can I check my order status?
Use your order confirmation details and contact the Care Desk at [email protected] for order-specific assistance.
What if my shipping address is wrong?
Contact the Care Desk as soon as possible. We will review the order status and advise what can still be changed.
What should I do if an item arrives with an issue?
Please contact support with your order number and clear photos of the item and packaging so the Care Desk can assess the next step.
How do returns work?
Return eligibility is reviewed by the Care Desk based on the order and item condition. Contact support before sending anything back.